Privacy Policy

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GO Planning Privacy Policy

Your privacy is important to us. It is GO Planning's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://www.goplanning.co.uk.

Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.

In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.

This policy is effective as of 18 December 2023

Last updated: 18 December 2023

Information We Collect

We may collect the following types of personal information from you:

Name: We collect your name when you contact us or register for our services.

Email address: We collect your email address when you contact us for our services.

Phone number: We collect your phone number when you contact us for our services.

Information is voluntarily submitted by visitors to our website. This information is collected through various forms present on our site, such as contact forms. 

How We Use Your Information

We use your personal information for the following purposes:

To communicate with you: We use your email address to send you updates about our products and services, as well as to respond to your enquiries.

Data Protection

We implement a variety of security measures to maintain the safety of your personal information when you submit it on our website.

We will keep your data for no more than two years after our last communication. Once this time period has expired, we will delete your data by removing your details from our client portal area. 

Sharing Your Information

We may share your personal information with third-party service providers who help us operate our Website and provide our services. These third-party service providers are required to protect your personal information in accordance with this Privacy Policy.

We may also disclose your personal information if required to do so by law or if we believe that disclosure is necessary to protect our rights or property, or to protect the safety of others.

Your data protection rights

Under data protection law, you have rights including:

Your right of access: You have the right to ask us for copies of your personal information. 

Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at ben@goplanning.co.uk if you wish to make a request.

Cookies

Like many websites, we use cookies. Cookies are small text files that are stored on your computer when you visit our website. We use cookies to:

Improve your experience on our Website: Cookies help us to remember your preferences and settings, such as your language and location preferences. This means that you do not have to re-enter this information every time you visit our Website.

Analyse website traffic: We use cookies to collect information about how visitors use our Website, such as the pages they visit and the links they click. This information helps us to improve our Website and make it more user-friendly.

You can control how cookies are used by your browser. For example, you can set your browser to block all cookies or to notify you when a cookie is set. However, if you block all cookies, you may not be able to use all the features of our Website.

For further information please visit: https://ico.org.uk/your-data-matters/online/cookies/

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make any changes, we will post the updated Privacy Policy on our Website.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to the ICO.

The ICO’s address:  

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk